Shipping policy

This Shipping Policy is issued by KinetiLux, the operator of KinetiLux.

Effective Date: September 5, 2026

1. Introduction

At KinetiLux, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on kinetilux.com.

  • Service name Standard Shipping
  • Price Free Shipping on Most Orders Within the U.K.
  • Order cutoff 5PM on business days
  • Handling time 1 to 3 business days
  • Transit time 5 to 8 business days
  • Total delivery time 6 to 11 business days
  • Destination United Kingdom
  • Coverage All products unless a product page says otherwise

2. Shipping Destinations

United Kingdom

  • We currently ship within the United Kingdom
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping Free Shipping on Most Orders Within the U.K. All shipping costs are shown at checkout. There are no hidden fees from us. Sales tax, if applicable, is calculated and displayed at checkout.

4. Order Handling and Delivery Time

Total delivery time is 6 to 11 business days from the time you place your order. This includes 1 to 3 business days of handling and 5 to 8 business days of carrier transit. Business days are Monday through Friday excluding holidays.

Our order cutoff is 5PM. An order placed before the cutoff on a business day begins handling that business day. An order placed after the cutoff, or on a weekend or public holiday, begins handling on the next business day. The cutoff sets when the handling window starts. It does not shorten the handling or delivery times above.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders are shipped using reputable UK delivery carriers. The carrier used may vary depending on the destination, product size and delivery requirements.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 6 to 11 business day window, please contact us at support@kinetilux.com or call 07466390995.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbours or building management
  • Contact us so we can assist with a trace

Damaged packages

  • Photograph the packaging and the item
  • Contact us within 48 hours at support@kinetilux.com This reporting timeframe does does not affect your statutory rights under UK consumer protection law.

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

  • Return shipping Customer pays return shipping on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect
  • Refund timing Refunds are processed within 14 days after we receive and inspect the return, to the original payment method

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

  • Email support@kinetilux.com
  • Phone 07466390995
  • Address KinetiLux, 16 Scott Avenue, Canterbury, CT1 3RN, United Kingdom
  • Service hours Monday to Friday, 9am to 5pm

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with KinetiLux.