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Whether you have a question about your equipment order or need guidance choosing the right piece for your home gym.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the U.K.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space, review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different product?
We are happy to help facilitate exchanges within the return window. Contact us by email or phone and we will walk you through the process and any applicable details.
How do I choose between different equipment for my home gym?
Consider the space you have, your training goals, and how you plan to recover. A Smith Machine suits strength training, Pilates Reformers support flexibility work, and Compression Boots or Red Light Therapy Panels are designed to support your post-session recovery routine.
Do your products require assembly?
Most larger equipment such as Smith Machines and Pilates Reformers will require some customer assembly. Each product ships with detailed instructions and the necessary hardware so you can set up at your own pace.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Premium Equipment
Owned and operated by KinetiLux, we focus on high-quality fitness and recovery equipment built to perform.
30-Day Returns
If a product is not right for your space, our return policy makes the process simple and straightforward.
